Frequently Asked Questions (FAQs) on the Track-work Switch Replacement Project

Detroit People Mover’s Trackwork & Switch Replacement

Frequently Asked Questions (FAQs)

 

  1. What exactly is trackwork and switch replacement?
  2. How long will the Detroit People Mover (DPM) be closed for construction?
  3. What time will the People Mover stop running on the last day?
  4. Can I still go into a People Mover station?
  5. Will there be shuttle service to fill in for the People Mover?
  6. I have accessible needs. How can I get around during the construction?
  7. Can I use my People Mover tokens on DDOT or any other transit?
  8. I have a June monthly pass – can I use it next month too?

 

  1. Q: What exactly is trackwork and switch replacement?

A: Crews will cut, remove and unbolt approximately 180 feet of the People Mover’s steel rails. New trackwork will be fastened and welded to match the adjoining sections. Switches allow trains to move in left or right directions on a track. We are installing new rods for one switch.

 

  1. Q: How long will the DPM be closed for construction?

A:  Approximately 14 days, from June 12 through June 26.

 

  1. Q: What time will the People Mover stop running on the last day?

A:  The last day of service before the construction is Saturday, June 11, 2016. Our operating hours will be 9:00 a.m. Saturday until 2:00 a.m. Sunday morning.

 

  1. Q: Can I still go into a People Mover station?

A:  No. Anytime the system is fully closed, our safety and security measures go into effect and all facility doors will be locked. On Sunday morning (the end of Saturday’s service – see above), People Mover stations will be closed to the public until the restart of operations.

 

  1. Q: Will there be shuttle service to fill in for the People Mover?

A: As a valued patron, your ability to travel safely as we make necessary improvements is important. While there will be no shuttle or replacement bus service, the following alternatives are available for passengers who normally use the People Mover for non-emergency transportation:

 

  • DDOT Downtown Service:  The Detroit Department of Transportation (DDOT) currently operates inbound service within the immediate downtown Central Business District. Passengers will be charged a fare of $.50 for travel on any DDOT bus within the boundaries of M-10 (Lodge Expressway), I-75 (Fisher) and I-375.

 

DDOT customer service operators are standing by at (313) 933-1300 or toll-free (888) DDOT-BUS (336-8287) to direct you to the nearest inbound bus line. The customer service hours are Monday through Friday from 6:00 a.m. to 6:00 p.m.

 

  • Checker Cab is available to provide transportation from downtown locations.  Customers can call (313) 963-7000 with your location and the nearest Checker Cab will be dispatched. Standard fares apply.

 

Checker Cab rate sheet:  http://www.checkerdetroit.com/wp-content/uploads/2015/12/checker-rates-122215-presentation.pdf

 

  1. Q: I have accessible needs. How can I get around during construction?

A: MetroLift is a DDOT special service provided to individuals determined to be ADA paratransit-eligible and who are unable to use regular accessible fixed route buses and service to meet their particular trip needs. Detroit MetroLift services the same routes as regular DDOT buses. The smaller Detroit MetroLift paratransit vehicles will travel up to 3/4 of a mile off the fixed route to provide more direct, curb-to-curb pickup and delivery to the destination.

 

Participants must complete the application form to be certified as Americans with Disabilities Act (ADA) paratransit eligible. Please note that if you are a new subscriber, this process takes approximately 21 days. Call DDOT at (313) 933-1300 for an application.

 

  1. Q: Can I use my People Mover tokens on DDOT or any other transit?

A: No. At this time, tokens are only accepted and to be used as fare on the People Mover.  As part of the Regional Transit Authority, the People Mover has participated in fare study research on regional, unified fare cards.

 

  1. Q: I have a June pass – can I use it next month too?

A: Several of our patrons have shared their thoughts and we appreciate the feedback and communication with us leading up to the construction. Monthly pass cards are pre-programmed for activation from the first day until the last day of the month.

 

Unfortunately there is no easy way to accommodate our patrons during necessary repairs while we are working to maintain the system in a state of good repair and limit your inconvenience.  We appreciate your business, and hope that the savings value of being a pass holder versus dollars spent will be worthwhile when service resumes.

 

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