The Mission of the Detroit Transportation Corporation, is to provide safe, reliable, efficient and accessible rail transportation services that will serve to enhance business development and quality of life functions in Detroit by augmenting pedestrian travel and by supporting both private conveyances and other modes of public transportation.
The Detroit Transportation Corporation, City of Detroit, is owner and operator of the Detroit People Mover. The Detroit People Mover (DPM) is a fully automated light rail system that was developed as part of a planned regional transit system. The People Mover operates on an elevated single track loop in Detroit’s central business district. The 2.9 mile system provides connections between the courts and administrative offices of several levels of government, sports arenas, exhibition centers, major hotels, and commercial, banking and retail districts. Service is frequent, unencumbered by vehicle or pedestrian traffic, and conveniently available throughout the central business district. The integration of eight of the thirteen People Mover stations into pre-existing structures links over 9 million square feet that can be traversed unimpeded by outside elements.
Normal weekday operating hours are 6:30 a.m. to Midnight, with an extension to 2 a.m. on Friday. Weekend hours are 9 a.m. to 2 a.m. on Saturday and Noon to Midnight on Sunday. Early openings and extensions of evening hours are provided to accommodate sports events, major conventions and other special events taking place in the Central Business District. Round trip on the system is approximately 15 minutes and headway ranges from 3 to 4 minutes. Average dwell at each station is 20 seconds.
The DTC fleet consists of twelve driverless vehicles that are fully automated and computer controlled. The vehicles are each powered by a linear induction motor that can provide a maximum velocity of 56 mph. Vehicles and stations are handicapped accessible and each vehicle has two wheelchair securement positions. Vehicles are also equipped with a climate control system that provides maximum passenger comfort from outside temperatures that can have a seasonal range from sub-zero to 100 plus degrees.
People Mover fare is $.75 and can be paid by U.S. coins, People Mover tokens and by monthly, semi-annual, annual and special event passes. All stations are equipped with automatic turnstiles and disability accessible gates. Persons certified as disabled, Medicare card holders and the elderly are eligible for discounted (50%) passes and tokens.
Title VI Complaints
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color or national origin to programs and activities receiving Federal financial assistance. The Detroit Transportation Corporation (DTC) works to offer public transportation service that is free of discriminatory practices and actions for all patrons of the Detroit People Mover.
DTC’s Human Resources Division is responsible for receiving complaints by any person who believes he or she has been subjected to discrimination in the delivery of or access to public transportation service on the basis of race, color or national origin. Any such complaints must be filed directly by the party within 180 days after the date of the alleged discrimination. All complaints will be reviewed promptly and with confidentiality. If a Title VI violation is found to exist, remedial steps as appropriate and necessary (initial review followed by panel determination) will be taken immediately. DTC does not sanction discrimination and will also take action to ensure meaningful access to services, programs and activities for our ridership.
How to File a Title VI Complaint
The Detroit Transportation Corporation is committed to customer satisfaction, and accordingly encourages riders to communicate their concerns. The customer complaint process focuses on investigating customer concerns and settlement of customer problems as quickly as possible.
AGENCY INSTRUCTIONS TO THE COMPLAINANT: DTC’s Human Resources Division is responsible for documentation and investigation Title VI complaints. Please access the link below. “How to File a Title VI Complaint with the DTC” provides information and timelines on the processing and investigation of Title VI complaints.
To download a customer complaint form and begin the process, please click the link below.
Individuals may request additional information regarding the DTC Title VI policy by contacting the Human Resources Manager. If this information is needed in another language or if you require assistance completing the form, call (313) 224-2160. To file a complaint in writing, please submit by mail or e-mail all Title VI policy concerns to:
Brenda Walker, Manager
Human Resources Division
Detroit Transportation Corporation
Detroit, MI 48226
Phone: (313) 224-2160
Fax: (313) 224-2134
Hours: 9:00 a.m. – 5:00 p.m.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights,
Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR,
1200 New Jersey Ave., SE, Washington, DC 20590
If the complainant disagrees with the response or decision, a written notice can be sent directly to the U.S. Department of Transportation:
U.S. Department of Transportation
Attention: Office of Civil Rights
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
The DTC’s Human Resources Division is responsible for receiving complaints from anyone who believes that it or has been discriminated against in the provision of services or access to public transportation on the Detroit People Mover. Any complaints must be made directly by the party within 180 days after the date of the alleged discrimination. All complaints will be reviewed promptly and confidentially. If a violation is found in existence, the remedial steps will be taken as appropriate and necessary immediately. DTC is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers.
To download a customer complaint form, please click the link below.
Michael Duggan, Mayor
Barbara Hansen, General Manager
Board of Directors:
David Massaron, Chairperson
Hon. Brenda Jones
Detroit Transportation Corporation (DTC), which is a public body corporate, is authorized to post a Notice of a Meeting of the Board of Directors of the Detroit Transportation Corporation. The Board of Directors Meeting is scheduled at 3:30 p.m. at the Detroit Transportation Corporation Conference Room, Buhl Building, 535 Griswold, Suite 400, Detroit, Michigan 48226 (unless otherwise noted.)
2018 Meeting Dates:
DTC Conference Room – 535 Griswold, Suite 400
Pursuant to the provision of Act 267 of the Michigan Public Acts, as Amended, notice is hereby given of a special Meeting of the Board of Directors of the Detroit Transportation Corporation.
American Public Transportation Association
Detroit-Department of Transportation
Detroit Metropolitan Convention & Visitors Bureau
Federal Transit Administration
Michigan Department of Transportation
Michigan Public Transit Association
Southeastern Michigan Council of Governments
Transit Labor Exchange
United States Department of Transportation