Company Profile & Mission

Our Mission

The Mission of the Detroit Transportation Corporation, is to provide safe, reliable, efficient and accessible rail transportation services that will serve to enhance business development and quality of life functions in Detroit by augmenting pedestrian travel and by supporting both private conveyances and other modes of public transportation.


Company Profile

The Detroit Transportation Corporation, City of Detroit, is owner and operator of the Detroit People Mover. The Detroit People Mover (DPM) is a fully automated light rail system that was developed as part of a planned regional transit system. The People Mover operates on an elevated single track loop in Detroit’s central business district. The 2.9 mile system provides connections between the courts and administrative offices of several levels of government, sports arenas, exhibition centers, major hotels, and commercial, banking and retail districts. Service is frequent, unencumbered by vehicle or pedestrian traffic, and conveniently available throughout the central business district. The integration of eight of the thirteen People Mover stations into pre-existing structures links over 9 million square feet that can be traversed unimpeded by outside elements.

Normal weekday operating hours are 6:30 a.m. to Midnight, with an extension to 2 a.m. on Friday. Weekend hours are 9 a.m. to 2 a.m. on Saturday and Noon to Midnight on Sunday. Early openings and extensions of evening hours are provided to accommodate sports events, major conventions and other special events taking place in the Central Business District. Round trip on the system is approximately 15 minutes and headway ranges from 3 to 4 minutes. Average dwell at each station is 20 seconds.

The DTC fleet consists of twelve driverless vehicles that are fully automated and computer controlled. The vehicles are each powered by a linear induction motor that can provide a maximum velocity of 56 mph. Vehicles and stations are handicapped accessible and each vehicle has two wheelchair securement positions. Vehicles are also equipped with a climate control system that provides maximum passenger comfort from outside temperatures that can have a seasonal range from sub-zero to 100 plus degrees.

People Mover fare is $.75 and can be paid by U.S. coins, People Mover tokens and by monthly, semi-annual, annual and special event passes. All stations are equipped with automatic turnstiles and disability accessible gates. Persons certified as disabled, Medicare card holders and the elderly are eligible for discounted (50%) passes and tokens.

DTC Presentation of Services – SEMCOG – 2013
Federal DBE Goal 2015-2017

Title VI Complaints
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color or national origin to programs and activities receiving Federal financial assistance. The Detroit Transportation Corporation (DTC) works to offer public transportation service that is free of discriminatory practices and actions for all patrons of the Detroit People Mover.
DTC’s Human Resources Division is responsible for receiving complaints by any person who believes he or she has been subjected to discrimination in the delivery of or access to public transportation service on the basis of race, color or national origin. Any such complaints must be filed directly by the party within 90 days after the date of the alleged discrimination. All complaints will be reviewed promptly and with confidentiality. If a Title VI violation is found to exist, remedial steps as appropriate and necessary (initial review followed by panel determination) will be taken immediately. DTC does not sanction discrimination  and will also take action to ensure meaningful access to services, programs and activities for our ridership.

Individuals may request additional information regarding the DTC Title VI policy by contacting the Human Resources Manager. To file a complaint in writing, please submit by mail or e-mail all Title VI policy concerns to:

Parnell Williams
Manager
Human Resources Division
Detroit Transportation Corporation
535 Griswold
Suite 400
Detroit, MI 48226
Phone: (313) 224-2160
Fax: (313) 224-2134
Hours: 9:00 a.m. – 5:00 p.m.
To download a customer form, please click the link at the bottom of the page.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights,

Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR,
1200 New Jersey Ave., SE, Washington, DC 20590

If the complainant disagrees with the response or decision, a written notice can be sent directly to the U.S. Department of Transportation:

U.S. Department of Transportation
Attention: Office of Civil Rights
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590


Key Management:
Michael Duggan, Mayor
Barbara Hansen, General Manager
Board of Directors:

David Massaron, Chairperson

Dan Dirks

Hon. Brenda Jones

John Naglick

Melissa Roy

Nicole Stallings


Board Meetings:

Detroit Transportation Corporation (DTC), which is a public body corporate, is authorized to post a Notice of a Meeting of the Board of Directors of the Detroit Transportation Corporation. The Board of Directors Meeting is scheduled at 3:30 p.m. at the Detroit Transportation Corporation Conference Room, Buhl Building, 535 Griswold, Suite 400, Detroit, Michigan 48226 (unless otherwise noted.)

2017 Meeting Dates:
DTC Conference Room – 535 Griswold, Suite 400

Thursday, May 25, 2017

Thursday, June 22, 2017

Thursday, July 27, 2017

Thursday, August 24, 2017

Thursday, September 28, 2017

Thursday, October 26, 2017

Thursday, November 16, 2017

Thursday, December 14, 2017

 

Pursuant to the provision of Act 267 of the Michigan Public

Acts, as Amended, notice is hereby given of a special
Meeting of the Board of Directors of the
Detroit Transportation Corporation.


Directory of Divisions:
Operations
Maintenance
Accounting/Administration
Marketing
Human Resources


Industry Associations:
American Public Transportation Association
Detroit-Department of Transportation
Detroit Metropolitan Convention & Visitors Bureau
Federal Transit Administration
Michigan Department of Transportation
Michigan Public Transit Association
Southeastern Michigan Council of Governments
Transit Labor Exchange
United States Department of Transportation


Attachments:
DPM General Information Brochure
Federal DBE Goal 2015 to 2017
TITLE VI COMPLAINT FORM

DTC Customer Complaint Form

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