Working With DTC

The Detroit Transportation Corporation partners with contractors and vendors to provide safe, convenient public transportation to the local and visitor communities. As the owner and operator of the Detroit People Mover, a range of exciting employment opportunities are available in several areas. Join us in our efforts.

Employment Opportunities

If you are interested in a challenging opportunity, one that will offer personal growth and professional development, we would like to hear from you.

Please fill out the Application for Employment link located here and at the end of this post. To submit an online application in other languages, please select a language at the top right of the website for a translated version.

 

Manager, Procurement

 

RESPONSIBLE TO:  General Manager

POSITION OUTLINE:

Under direction of the General Manager, the Procurement Manager oversees the purchasing of a wide range of goods and services in accordance with the DTC purchasing policies and procedures. Is responsible for the preparation of both internal and external department reports.

Definition:  

Under general direction, to plan, manage, and coordinate the purchase of materials, equipment and services for the DTC and to supervise a centralized Purchasing and Materials Management /Stores function.

 

Distinguishing Characteristics:

This management position is responsible for centralized Purchasing and Materials Management /Stores function for the DTC. Activities include all services (including professional/technical, maintenance services, and construction); materials and supplies (including repair parts, fuel, miscellaneous supplies); and capital equipment.

 

Duties and Responsibilities:

  • Plans, manages, directs, reviews, and evaluates the work of Purchasing and Stores staff;
  • Selects, supervises, trains, motivates, assigns, evaluates, counsels, and disciplines staff;
  • Oversees and participates in the development and administration of the annual budget; approves the forecast of funds needed for staffing equipment, materials and supplies; approves expenditures and implements budgetary adjustments as appropriate and necessary;
  • Plans and implements purchasing actions to ensure timely availability of the materials, services, and equipment needed to support DTC operations and programs;
  • Provides support to user departments in defining requirements and developing optimum procurement strategies;
  • Establishes contract authority and competitive vendor selection processes to ensure that all Stores purchases are obtained at reasonable costs from qualified suppliers, and are in accord with the public interest;
  • Establishes procedures, policies, and controls to monitor activities and ensure all DTC purchasing is conducted in compliance with DTC, legislative and grantor requirements;
  • Reviews and approves contract documents for major purchases and construction projects to ensure compliance with procurement standards, laws, and regulations;
  • Confers with contractors, vendors, and manufacturers; 
  • Prepares, reviews, and approves reports and correspondence;
  • Ensures integrity of Purchasing and Stores systems and processes and ensures compliance.
  • Manages and conducts inventory counts on a regular scheduled basis.
  • Assures compliance with DTC policies and procedures regarding equal employment opportunity and discrimination and harassment prevention,
  • Project management responsibility for any and all activities affecting the department
  • Performs related duties as required;
  • Responsible for incorporating safety into all aspects of job functions.

 

EMPLOYMENT STANDARDS:

Sufficient training and experience in purchasing management, which demonstrates the required knowledge, skills, and abilities.

Development of the required knowledge, skills, and abilities is typically obtained through training and experience equivalent to a four year degree from an accredited college or university in business administration or related field and extensive increasingly responsible experience in purchasing and contracting which included significant experience in a managerial role over purchasing and Stores functions comparable to that found in a transit district or public entity.

Attainment of experience in a large public transportation organization is preferred.

 

Knowledge, Skill, and Abilities:

  • Principles and practices of organization, administration, management and supervision, training, and motivation;
  • Contract development, preparation, negotiation, and administration;
  • Formalized competitive vendor selection for the supply of materials, services, construction, and capital equipment;
  • Applicable state, federal, local laws, rules and regulations governing public transit purchasing;
  • Methods of materials management and inventory control, costing, accounting, budgeting, and cost control methods;
  • Principles, practices, and techniques of large scale purchasing, the methods employed in the preparation of specifications, and analysis of bids;
  • Administrative problems specific to the operation of a public agency's centralized purchasing department;
  • Automated Materials Management Information and Inventory Systems.
  • Plan, manage, organize, and direct a centralized Purchasing and Stores Function;
  • Effectively represent the DTC on a variety of matters with other departments, contractors, and vendors;
  • Develop and implement policies and procedures in compliance with DTC, legislative, and grantor requirements; 
  • Select, supervise, train, motivate, assign, evaluate, counsel and discipline staff; 
  • Communicate clearly and effectively, both verbally and in writing; 
  • Take initiative, reason logically and be creative in developing and introducing new ideas; 
  • Define problem areas and evaluate, recommend and implement alternative solutions to complex issues and problems; 
  • Interpret and effectively utilize management information reports; Establish and maintain effective working relationships with those contacted in the course of the work; 
  • Interpret and apply provisions of laws, rules and regulations; 
  • Prepare and control budget.

 

EDUCATION AND EXPERIENCE:

Bachelors' Degree and ten (10) years of related experience is desired, background in business administration, vocational or military training equivalent. A minimum of three (3) years' experience in purchasing procedures. Good working knowledge of U.S. / Canada Customs Regulations on export/import of materials goods, other combinations of education and experience which will be evaluated on an individual basis. Familiarity with federal transportation procurement regulations.

 

OTHER REQUIREMENTS:

Valid driver's license. Must pass a complete physical examination

Human Resources Manager

Detroit Transportation Corporation

535 Griswold, Ste. #400

Detroit, MI 48226

E-mail: applicant@thepeoplemover.com

Fax: 313-221-1207

An Equal Opportunity Employer

 

 

Staff Sergeant

RESPONSIBLE TO:         Director of Security 

DEPARTMENT:                Field Operations 

FLSA STATUS:                  Non-exempt (Union)

POSITION OUTLINE:     Staff Sergeant supervises and Transit Sergeants directs Transit Officers in the performance of their job duties, approving leaves, reviewing performance evaluations, coordinating training and counseling employees. Staff Sergeant must be familiar with all DPM system safety and emergency procedures, all the laws, ordinances and policies that pertain to the efficient operation of Transit Sergeant and Officers in patrol functions and maintain a close working relationship with the Control Center in all situations. Staff Sergeant will conduct and participate in training of emergency drills in conjunction with Operations and Maintenance personnel and patrol procedures and policies with Transit Officers.

 

DUTIES AND RESPONSIBILITIES:

Maintain Field Operations command desk including reviewing all Transit Officer paperwork, submit reports, monitor Field Operations radio system, respond to inquiries for assistance; direct and make daily assignments to Transit Officers assigned to shift; inspect all Transit Officers at the beginning of shift to assure are fit for duty, in proper attire and fully equipment; submit daily schedule and take into consideration sick and other authorized leaves to determine if there is sufficient staff and monitoring overtime.

Staff Sergeant has police powers to make arrest for misdemeanors and/or felonies committed in his/her presence, while on duty in uniform within their jurisdiction; maintain good relations with Detroit Police Department, area courts when required and surrounding area law enforcement agencies; appear in court and give testimony as required; oversee proper care and use of all issued equipment, (i.e. radios, weapons, body cameras, vehicles, computers, etc.); perform other tasks as assigned. Responsible for incorporating safety into all aspects of job functions.

Duties may also include but are not limited to the following:

  1. Managing the total operations of the shift;
  2. Command and discipline of subordinates;
  3. Proper conduct and appearance of all personnel under the Staff Sergeant’s command;
  4. Being cognizant of patterns and developing crime trends;
  5. Proper utilization of personnel under the Staff Sergeant’s command;
  6. Preparation of assignments of personnel under the Staff Sergeant’s command;

DUTIES AND RESPONSIBILITIES CONTINUED:

  1. Proper dissemination and explanation of information and new orders to personnel;
  2. Training of subordinates under the Staff Sergeant’s command;
  3. Briefing of superior officers on situations and conditions, which require attention;
  4. Responding to field situations, which necessitate the Staff Sergeant’s appearance;
  5. Maintenance and inventory of all department vehicles, equipment and material;
  6. A Staff Sergeant has ultimate responsibility for all operations under the Staff Sergeant’s control;
  7. Ensuring that all required forms, logs, and reports, are completed on a daily basis;

 A Staff Sergeant shall assume any other duties and responsibilities, which may be delegated by a superior officer or as set forth in department rules, regulations, orders, or procedures.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of DPM safety and security methods and techniques; knowledge of City, County and State ordinances, laws, rules and regulations; clear understanding and ability to perform Field Operations Supervisor’s desk procedures; working knowledge of DTC policies, Field Operations Manual, Training Directives and contracts; ability to instruct, counsel, supervise Transit Officers, apply rules and/or submit investigations for recommendation for discipline of Transit Officers, apply regulations and give orders; ability to maintain and satisfactorily use assigned weapons; possess effective oral and written communication skills.

PHYSICAL REQUIREMENTS:

Must be able to stand continuously without aid of cane, brace, crutch or other apparatus, be able to carry approximately 20 to 30 pounds of extra weight from equipment on his/her person, can perform stooping, crawling, walking, stair climbing, occasional sitting, kneeling, reaching/working overhead, and climbing without difficulty, efficient in the use of keyboarding which requires repetitive hand motion, and able to lift/drag of up to 150lbs. Required to use both hands to perform all duties listed above. Must be eligible to apply, receive and maintain a Concealed Weapons Permit (CPL).  Possess a valid Michigan Driver’s License. Assisting the Accounting Department with token runs and collections which requires lifting and carrying cash boxes, able to read fare gates as well as legibly and accurately record data collected

EDUCATION AND EXPERIENCE:

30 or more college credit hours in Criminal Justice (preferred) or related discipline, or at least five (5) years in law enforcement or security management. Possess quality writing and communication skills. Good work record, no disciplinary actions within the last two (2) years. Satisfactory attendance. Must maintain appearance standards according to DTC Field Operations manual.

OTHER REQUIREMENTS:

Must be able to work days, afternoons or midnights, weekends and holidays; must pass complete physical examination and meet specific and related standards.

 

Maintenance Shift Supervisor

RESPONSIBLE TO:              Assistant Manager, Maintenance

POSITION OUTLINE:         The function of the DPM System Maintenance Shift Supervisor is to supervise the technical and non-technical personnel of the Maintenance Shop and to coordinate the activities associated with the DPM Maintenance effort As a Maintenance Shift Supervisor; this person provides the technical expertise necessary for an efficient and safe DPM System Maintenance effort.

 

DUTIES AND RESPONSIBILITIES:

Supervises the activities of a shift of maintenance personnel consisting of various technical skills, assuring the efficient utilization of this staff to accomplish scheduled events and activities. Supervises the activities of the maintenance personnel and emergency teams in response to unplanned or emergency events such as DPM System evacuation, vehicle recoveries, injured persons requiring first aid, fires, emergency repairs to structures and all other emergency repairs to the DPM System. Responsible for maintaining essential system integrity in times of declared emergency conditions. Maintains time records of all personnel assigned to shift, assists the Assistant Manager, Maintenance in selection and hiring of new technical personnel, assists Assistant Manager, Maintenance in periodic evaluation of employees, makes work assignments and evaluates the work effort of maintenance personnel assigned to shift. Acts on behalf of the Assistant Manager, Maintenance in matters relating to guideway access, purchase requisitions, overtime authorization, vacation and leave requests. Obtains and maintains task certification certificates as directed by the Assistant Manager, Maintenance. Assists in establishing equal or equivalent replacement of mechanical or electronic components. Supervises contractors’ staff activities in accordance with system needs. Performs the incidental work described in other maintenance position descriptions for the DPM System. Performs other duties and responsibilities as assigned.

Plans, coordinates and is responsible for troubleshooting, adjusting, calibration, testing, fabrications, preventive maintenance and quality of repairs to ensure dependable and safe operation of all equipment in the DPM System. Interprets maintenance manuals, blueprints, schematics and drawings and prepares drawing or schematics to communicate with others in the performance of work. Accounts for all materials used in performance of the Maintenance effort. Responsible for safety of all maintenance personnel, vehicles and visitors. Functions as a passenger-vehicle and recovery-vehicle operator and makes on-the-spot evaluation of anomalous vehicle and guideway conditions as required. Must be certified as a QRP and Train Driver Instructor. Assist Assistant Manager in providing proposal to continually upgrade the state of the DPM System.

Plans Coordinates and carries out technical training programs. Represents the Maintenance Shop when assigned. Recommends to Assistant Manager, Maintenance for hardware and procedural changes. Releases vehicles and/or other systems that have been removed for repair or servicing to operations for return to DPM System operating service.

 

KNOWLEDGE, SKILLS AND ABILITIES:

Understanding of the theory and proficiency in the use of standard electronic and mechanical test equipment and sophisticated test equipment. Ability to read and interpret blueprints, complex electronic schematics, and understanding of microprocessor circuits and techniques. In depth knowledge and experience with materials, methods, tools, hazards, safety practices, design modifications, construction techniques as well as maintenance procedures. Knowledge and experience of power distribution, track work, safety standards, civil structures, printed circuit board soldering and wire wrap techniques.

 

EDUCATION AND EXPERIENCE:

Completion of high school education and equivalent. Completion of approximately seventy-two (72) weeks or equivalent of vocation or military school in Electronic Systems Theory, Operations and Maintenance. At least one (1) year Supervisory experience. Other combinations of equivalent education and experience may be considered,

OTHER REQUIREMENTS:

Shift work; valid driver’s license; must pass a complete physical examination. Maintains certification/re-certification of DPM task requirements. Must be resident of the City of Detroit prior to beginning employment with the Corporation. Domicile within the City of Detroit is a condition of continued employment.

Human Resources Manager

Detroit Transportation Corporation
535 Griswold, Ste. #400
Detroit, MI 48226

E-mail: applicant@thepeoplemover.com

fax: 313-221-1207

An Equal Opportunity Employer

 

Storekeeper I

The Detroit Transportation Corporation (DTC) is the owner and operator of the downtown Detroit People Mover (DPM) system, an elevated, automated light rail transit system. People Mover trains are computer controlled and use a linear induction motor propulsion system.

The DTC is accepting resumes for the position of Storekeeper I.

SUMMARY:
Under the direction of the Materials Control Manager, the Storekeeper position is responsible for the receiving, distribution and accountability of all material, supplies, parts, tools, and equipment used for the DPM System, and is responsible for maintaining accurate records of all transactions in the DTC™s inventory/purchasing & maintenance system. Takes direction from department manager.

Maintains records and accounts for all consumable items to ensure an adequate supply to support the maintenance effort. Must relate usage of material to avoid an out-of-stock condition; maintains records and accounts for all parts drawn from Stores by maintenance personnel to repair DPM system components; maintains records of calibration/certification requirements and schedules equipment to update as expiration dates are due; maintains record on back-ordered parts and alerts appropriate shop personnel upon receipt of such parts; maintains current parts listing in Illustrated Parts Manuals and keeps records of cross-referenced parts; coordinates with Maintenance Department in establishing re-order points and quantities. Plans and coordinates the receiving, distribution, storage and order of hardware, tools, supplies and equipment to ensure dependable and safe operation of all equipment in the DPM System. Assists in establishing equal or equivalent replacement of components through direct communications with equipment manufacturers and suppliers; applies commercial packing requirements for various types of hardware being shipped to remote locations. Accounts for all materials used in the performance of the maintenance effort, both in card and computer form; accounts for spare items at remote locations, such as power substations or passenger stations. Conducts physical inventory of all parts consumables and equipment and engages in periodic Store room cleaning duties (i.e., dusting, sweeping), Operates vehicles with valid driver™ license; attends training courses as required; performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Sufficient knowledge of material received to ensure that it meets specifications or to request technical assistance to ascertain specification compliance; knowledge of special handling and/or storage requirements for some electronic, pneumatic and hydraulic components, such as field effect transistors, desiccants, hydraulic pumps and servo-valves; knowledge of packing requirements for electronic test equipment, vehicle and maintenance UHF radio equipment, servo-valves, hydraulic components, knowledge of customs processes & procedure, propulsion motors and ECU components to be shipped to subcontractors and manufacturers for maintenance or calibration; computer literate, ability to operate fork lift/cranes and hand jack equipment.

EDUCATION AND EXPERIENCE:

An Associate Degree with relevant experience in inventory control management; completion of vocational or military school in procurement or material controls or equivalent experience; Three (3) years of experience in warehouse or stores operation with some experience in material usage control and record keeping. Other combination of equivalent education and experience may be considered.

OTHER REQUIREMENTS:

Shift work; valid driver license; must pass a complete physical examination and ability to lift up to 50 lbs.

Resumes may be forwarded via US Mail, fax or email to:

Human Resources Manager
Detroit Transportation Corporation
535 Griswold, Ste. #400
Detroit, MI 48226
e-mail: applicant@thepeoplemover.com
fax: 313-221-1207

An Equal Opportunity Employer

 

Project Engineer Position

Immediate opening for a licensed, professional engineer to oversee an existing construction project of short duration. Interested candidates should submit an expression of interest and summary of experience to Barbara Hansen, General Manager of Detroit Transportation Corporation at: bhansen@thepeoplemover.com
This is a contracted position.

 

Transit Police Officer

The Detroit Transportation Corporation (DTC), owner and operator of the Downtown People Mover (DPM), is seeking qualified Transit Officers for our Field Operation Division.

As an armed officer, this position is responsible for patrolling and securing the 13 DPM stations, property and facilities, to include Rosa Parks Transit Center and provided security on DDOT Coaches, preparation of daily written reports; collection of fare and ridership data; preliminary investigations in connection with complaints and suspected criminal activities in and on the DPM System and DDOT bus routes; provide crowd control activities during special events and customer service to our passengers and community policing.

REQUIREMENTS

Associates Degree in Criminal Justice, law enforcement or related field, Bachelor Degree preferred. Service in the U.S. Armed Forces and/or fully certified police/peace officer is desirable. Applicants must demonstrate proficiency in reading and writing, submit to a satisfactory background check, which would include no felony convictions or history of domestic violence, must qualify for a CPL permit and be eligible to carry a firearm, and meet the minimum age of 21. Shift work is required, which includes holidays and weekends.
Applicants that successfully meet the above requirements will receive a competitive salary and DTC benefit package that includes medical, vision, dental, life insurance, paid vacation and paid sick time. This is a Collective Bargaining position.

All interested applicants must submit a resume:

Human Resources Manager
Detroit Transportation Corporation
535 Griswold, Ste. #400
Detroit, MI 48226
e-mail: applicant@thepeoplemover.com
fax: 313-221-1207

An Equal Opportunity Employer

 

System Control Operator

RESPONSIBLE TO:  Operations Manager

DEPARTMENT:  System Control

FLSA:  Union

POSITION OUTLINE:

Responsible for operating a variety of equipment and systems used in controlling train movements, power distribution and system safety functions. Monitors and evaluates system performance and responds to service interruptions and other emergency conditions. Interfaces with and coordinates patron activities, and security and maintenance procedures.

DUTIES AND RESPONSIBILITIES:

Operates a keyboard computer terminal to interface with the DPM System computer network to monitor and control system operation by analyzing anomaly and status messages and responding thereto; monitors and interprets station platform activities using the Closed Circuit Television (CCTV) System monitor display; coordinates system operations with Maintenance personnel engaged in the performance of scheduled and unscheduled maintenance activities procedures, including but not limited to coordinating vehicle movement so as not to interrupt guideway service, coordinating computer switchovers, safely removing guideway power for guideway repair, responding to unexpected failures that require multiple and precise actions to quickly restore the system to full service. Use available operational data to help pinpoint causes of problems to expedite troubleshooting; maintains operational logs and reports to provide current status of system and allow post event analysis; communicates with other DPM personnel and passengers using Public Address System, intercom system, DPM radio system or platform telephone system; monitors and controls guideway electrical (600 VOC) power via the SCADA system in coordination with Maintenance, Field Operations and emergency personnel; analyzes system anomalies, determines the proper responses, advises others of proper actions and precautions to take, and coordinates recovery of the system; operates central computer and peripherals to load operating programs, select the proper computer commands, print appropriate data and performs other computer hardware/software functions including but not limited to handling data media, proper operation of panel and console switching and verifying that proper reactions occur; monitors, interprets and verifies that vehicle position indicators on the guideway mimic display and reacts appropriately to vehicle position anomalies. Contacts appropriate emergency response agencies (Police, Fire, Emergency Medical Team) during system anomalies, provides proper notifications of security, maintenance, administration and stores activities as demands indicate; training co-workers and outside agency personnel regarding DPM operational equipment features and procedures; supports investigations and planning regarding system performance, safety incidents, special events which will cause unusual demands on the system and other areas of concern; recommends revisions to manuals, procedures, and training materials to reflect changes and improvements to System operation; performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Understanding of basic electrical/electronic fundamentals and principles; some familiarity with computer control systems and interfacing and peripheral equipment and how they relate to process or system control functions; effective oral and written communication skills; preferably some knowledge of radio communication systems and moderate size electro-mechanical systems and interfaces; and some knowledge of crowd control methods and procedures.

 

EDUCATION AND EXPERIENCE:

High school graduation or equivalency; some advanced vocational/technical training in electrical principles, computer science, electro-mechanical maintenance and repair, or radio maintenance; a minimum of one (1) year verifiable work experience performing_ similar system control operating and monitoring activities; advanced academic training and related work experience such as operating mainframe computer equipment or a large–scale computer network, operating centralized process control equipment, and repair and maintenance of electro-mechanical systems and components will be considered in determining other acceptable combinations of education and experience.

 

PHYSICAL REQUIREMENTS:

Occasionally stooping, kneeling, crouching, reaching/working overhead, and climbing. Continuously standing, walking, sitting, and use of keyboard with repetitive hand motion, able to lift of up to 25lb, as well as able to carry up to 25lb.  (Vision for continuous CCTV monitoring, hearing proficiency, good oral and written communication skills, and situational comprehension skills in understanding the overall monitoring process).

 

OTHER REQUIREMENTS:

Must be willing to work any shift in a 24-hour seven-day operation; must maintain certification/re-certification of DMP task requirements; must pass complete physical examination.

 

Electronic Technician I

Responsible for performing the maintenance, testing, troubleshooting and repair of electrical, electronic and electro-mechanical systems on light rail transit vehicles; as required to maintain the safety, reliability and efficiency of the Detroit People Mover System.

MINIMUM QUALIFICATIONS: Requires advanced vocational/technical training (minimum two years Technical school diploma) in electronic theory and principles (preferably in Power electronics, propulsion & controls, SCADA, signalling and communication). Minimum of two years’ experience troubleshooting and maintaining electronic equipment and components. This person should be a self-starter and be able to work with the system maintenance manuals to isolate and diagnose equipment failures under tight time constraints.
This person will also be required to qualify and occasionally drive the trains in manual mode. Additionally, this person may be called upon and be able to walk the guideway to retrieve crippled trains and assist passengers. Military electronic technician or veterans are encouraged to apply.

Willingness to work 24/7 work day shift necessary.

Please submit resume to:

Detroit Transportation Corporation
Human Resources Division E.T.
535 Griswold, Suite 400
Detroit, Michigan 48226
313-224-2160
Email: applicant@thepeoplemover.com

Fax: 313-221-1207

An Equal Opportunity Employer

 

Mechanical Technician- I

Responsible for performing installation, fabrication, maintenance and on-line troubleshooting and repair of a variety of hydraulic, pneumatic, mechanical and electro-mechanical systems and components of light rail transit vehicles.

Familiarity with rail transit vehicle sub systems and building mechanical systems (HVAC, boilers, elevators, escalators etc) would be necessary. Additional responsibilities may involve track maintenance and repairs.

MINIMUM QUALIFICATIONS: Requires advanced vocational/technical training (minimum two-year Technical school diploma) in theory, operations and maintenance of mechanical systems for heavy transportation vehicles preferably rail transit. Minimum of two years experience in the maintenance and repair of large electro-mechanical systems and components.

This person should be a self-starter and be able to work with the system maintenance manuals to isolate and diagnose equipment failures under tight time constraints. This person will also be required to qualify and occasionally drive the trains in manual mode. Additionally, this person may be called upon and be able to walk the guideway to retrieve crippled trains and assist passengers.
Military mechanic or veterans are encouraged to apply.
Willingness to work 24/7 work day shift necessary. 
The Teamster Union Local 214 represents the positions above.

Detroit Transportation Corporation
Human Resources Division M.T.
535 Griswold, Suite 400
Detroit, Michigan 48226
313-224-2160
Email: applicant@thepeoplemover.com
An Equal Opportunity Employer

Application for Employment

 

 

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color or national origin to programs and activities receiving Federal financial assistance. The Detroit Transportation Corporation (DTC) works to offer public transportation service that is free of discriminatory practices and actions for all patrons of the Detroit People Mover.

DTC’s Human Resources Division is responsible for receiving complaints by any person who believes he or she has been subjected to discrimination in the delivery of or access to public transportation service on the basis of race, color or national origin. Any such complaints must be filed directly by the party within 180 days after the date of the alleged discrimination. All complaints will be reviewed promptly and with confidentiality. If a Title VI violation is found to exist, remedial steps as appropriate and necessary (initial review followed by panel determination) will be taken immediately. DTC does not sanction discrimination and will also take action to ensure meaningful access to services, programs and activities for our ridership. DTC will process complaints that are complete and submitted within the timeframe.

 

How to file a Title VI Complaint with the Detroit Transportation Corporation

Detroit Transportation Corporation is committed to customer satisfaction, and accordingly encourages riders to communicate their concerns. It is therefore necessary to establish a customer complaint system for investigating customer concerns and settlement of customer problems as quickly as possible.

AGENCY INSTRUCTIONS TO THE COMPLAINANT

HOW TO FILE A TITLE VI COMPLAINT

The complainant may file a signed, written complaint (also referred to as a Written Statement of Facts) up to one hundred and eighty (180) days from the date of the alleged discrimination. The complaint should include the following information:

  • Date of alleged discrimination
  • Location of incident
  • Names and phone numbers of any witnesses
  • Complainant’s name, address, phone number, email or direct method of communicating with the complainant
  • Type of discrimination identified, such as race, color or national origin
  • Complainant’s signature

MAKING A COMPLAINT IN WRITING OR VIA EMAIL

The Detroit Transportation Corporation encourages all complainants to certify all mail that is sent through the U.S. Postal Service and/or ensure that all written correspondence can be tracked easily. For complaints originally submitted by fax, an original, signed copy of the complaint must be mailed to the Title VI Coordinator as soon as possible, but no later than 180 days from the alleged date of discrimination.

To file a complaint in writing, please submit by mail or e-mail all Title VI written statement of facts or Title VI Complaint Form to:

Title VI Coordinator
Detroit Transportation Corporation
535 Griswold, Suite 400
Detroit, MI 48226
BWalker@thepeoplemover.com

 

MAKING A COMPLAINT BY PHONE

When a complaint is called into the DTC, your statement is taken and the following information is placed into an electronically transmitted document:

  • Name; Date and Time of Incident; Contact Information and Statement
  • Please call (313) 224-2160 / Fax: (313) 224-2134, between the hours of 9:00 a.m. – 5:00 p.m., Monday through Friday, or please leave a voice mail with contact information after business hours.     

 

What happens to the complaint after it is submitted?

All complaints alleging discrimination based on race, color or national origin in a service or benefit provided by the Detroit Transportation Corporation will be directly addressed by the Detroit Transportation Corporation in confidentiality. The Detroit Transportation Corporation shall also provide appropriate assistance to complainants, including those persons with disabilities, or who are limited in their ability to communicate in English. Additionally, the Detroit Transportation Corporation shall make every effort to address all complaints in an expeditious and thorough manner.

A letter of acknowledging receipt of complaint will be mailed within seven days (Appendix D). Please note that in responding to any requests for additional information, a complainant's failure to provide the requested information may result in the administrative closure of the complaint.

 

How will the complainant be notified of the outcome of the Title VI complaint?

The DTC has 60 days to investigate the complaint. If more information is needed to resolve the case, the DTC may contact the complainant. The Title VI Coordinator has five (5) business days from the date of the Written Statement of Facts to send requested information to the investigator assigned to the case. If the investigator does not receive additional information or a statement from the complainant within 14 business days, the DTC can administratively close the wishes to pursue their case.

After the investigator reviews the complaint, she/he will forward the findings to the Human Resources and Marketing divisions within the 60 day window.

If a Title VI violation is found to exist, remedial steps as appropriate and necessary (initial review followed by panel determination) will be taken immediately. DTC does not sanction discrimination and will also take action to ensure meaningful access to services, programs and activities for our ridership.

Individuals may request additional information regarding the DTC Title VI policy by contacting the Human Resources Manager. If this information is needed in another language or if you require assistance completing the form, call (313) 224-2160. To file a complaint in writing, please submit by mail or e-mail all Title VI policy concerns to:

 

Brenda Walker
Manager
Human Resources Division
Detroit Transportation Corporation
535 Griswold
Suite 400
Detroit, MI 48226
Phone: (313) 224-2160
Fax: (313) 221-1207
Hours: 9:00 a.m. – 5:00 p.m.

 

RIGHT TO APPEAL OR TAKE OTHER ACTION

If the complainant wishes to appeal the decision to DTC, she/he has 10 days after the date of the closure letter or the Letter Of Finding to do so. Appeals are to be considered by the DTC General Manager and a panel not limited to, but also including: Title VI Coordinator/Human Resources Manager; Risk Manager; Divisional Managers and/or Supervisors.

Persons may file a complaint directly with the Federal Transit Administration at:


Attention:Title VI Program Coordinator, East Building, 5th Floor-TCR,
1200 New Jersey Ave., SE, Washington, DC 20590


If the complainant disagrees with the response or decision, a written notice can be sent directly to the U.S. Department of Transportation:

U.S. Department of Transportation
Attention: Office of Civil Rights
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590

DTC is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers.

To download a Title VI complaint form, please click the link below.

Attachment:

Title VI Complaint Form

Title VI Complaint Form - Arabic

Title VI Complaint Form - Spanish

 

The Detroit Downtown People Mover is a 2.9 mile fixed guideway transit system operating on an elevated guideway in the central business district. Contained in the guideway are steel running rails, linear induction reaction rails, critical train control and communication systems. There are 13 stations with stairs, escalator and elevator accessed platform level method of boarding the trains. These stations, in addition to providing access to the trains, contain support systems for the DPM. These include, but are not limited to, surveillance, communications, power, and uninterrupted power supply, CCTV and maintenance support facilities.


THE OFFICIAL WORK AUTHORIZATION PERMIT (WAP) IS REQUIRED. CONTRACTORS MUST SUBMIT THE APPLICATION AND MEET ALL GUIDELINES AS STATED IN THE ACCOMPANYING FORMS.

INSTRUCTIONS: Use this link or download forms from the attached documents below. For boxed responses, please double click on the box to create a check mark.

DTC WAP Application
The Detroit City Code provides that any activity within fifty-feet (50 ft.) of the Detroit People Mover is subject to the authorization of the Detroit Transportation Corporation (DTC), owner and operator of the Detroit People Mover. This authorization is provided in the form of a Work Authorization Permit (WAP) issued by the Detroit Transportation Corporation. The conditions attached to this permit are indicated below.

1. The contractor shall provide a minimum of forty-eight (48) hours notice describing the nature of the work within the People Mover guideway to the DTC prior to commencement of the activity.

2. The contractor is responsible for obtaining all required permits from local, state and federal authorities prior to the commencement of construction.

3. The contractor shall provide the Detroit Transportation Corporation (DTC) with a written indemnity pursuant to which the contractor shall agree to defend, indemnify and hold harmless the DTC against any claims for personal injury and property damage resulting from the construction activities at the site.

4. The DTC, through its employees or agents, shall have the right to monitor the work and conduct safety inspections as it deems necessary.

5. The failure of the contractor to fulfil any of the conditions set forth herein shall entitle the DTC to immediately revoke the work authorization permit.

6. Unless otherwise agreed by the DTC, the contractor shall maintain a safe means of ingress and egress to and from the People Mover System during operating hours.

7. The contractor shall maintain clear access to DTC facilities on a 24-hour basis for ingress and egress for emergency, fire and rescue personnel, and maintenance personnel.

8. A contact person shall be named by the Contractor to act as liaison with the DTC for all matters related to safety of the People Mover System.

9. The DTC shall have the right to review all plans and monitor any construction with reasonable advance notice, except for any matters related to immediate system safety concerns, which will require no advance notice.

10. No construction elevators or cranes shall be erected on or within 50 feet of the People Mover guideway without the prior written consent of the DTC.

11. The contractor shall provide special protection, such as netting, barricades, walks, screens, scaffolds, etc., in accordance with all applicable federal, state and local codes and as acceptable to the DTC, to help ensure the safety of DTC property, patrons and employees. No work shall be permitted unless such protection is provided as determined necessary by the DTC.

12. The Contractor shall make best efforts to schedule all construction work that may have any impact on the People Mover System during the Non-Revenue Hours. Non-revenue Hours are defined as Monday through Sunday 12 midnight to 5:00 A.M., or such other hours as may be designated by the DTC as Non-Revenue Hours. Revenue hours may change as required by the DTC.

13. No crane lifts or other crane operations shall be performed on any structure or wall adjacent to the guideway without the prior written consent of the DTC. For purposes of this paragraph, adjacent is within 50 feet of the edge of the guideway. This paragraph will apply where any part of the load to be lifted is above the bottom of the guideway. Under no conditions will loads be permitted over the guideway during revenue service. Lifts may be permitted during Non-Revenue Hours only when coordinated by utilizing a crane spotter with a DTC employee on site.</p>

14. The contractor shall provide proof that MISSDIG has been contacted for any work than entails the excavation, tunnelling, or boring near the guideway.

15. The submittal of a contractor safety plan may be required. Depending upon the nature of the work, a site-specific safety plan may be required. DTC contractor safety orientation may be required.

16. The DTC may, at its discretion, modify any of the above conditions or impose additional conditions, to help ensure the safety of the public, and its patrons, employees, agents, or property.

17. Proof of adequate insurance, as deemed appropriate by the DTC, will be required prior to the commencement of any activity.

Attachment:

WAP Application and Guidelines

PUBLIC NOTICE

DISADVANTAGED BUSINESS ENTERPRISE GOAL FOR FFY 2018-2020

The Detroit Transportation Corporation (DTC) operating the People Mover hereby announces its Disadvantaged Business Enterprise (DBE) Program goal under guidelines of 49 CFR Part 26 and the regulations and directions of the U. S. Department of Transportation (DOT) and the Federal Transit Administration (FTA).

DTC announces the establishment of the FFY 2018-2020 goal of 1.12 % based on relative availability of service capable DBE providers. This goal has been set based on information currently available. The rationale for this goal and supporting information regarding DTC’s DBE program will be available for public inspection at the Detroit Transportation Corporation offices located at: 535 Griswold, Floor 4, Detroit, MI 48226. These documents are available for inspection between the hours of 8:30 am and 3:30 pm Monday-Friday for thirty (30) days following the publication of this notice.

DTC and the FTA/DOT will accept comments on DTC’s DBE goal and DTC’s DBE program for 45 days from the date of this publication. Comments should be sent to the attention of: DBE Liaison Officer, DTC, 535 Griswold, Floor 4, Detroit, MI 48226.