Transit Safety Awareness
The primary mission of the Detroit People Mover (DPM) System is to safely and securely provide reliable, on time and attractive public transportation service to the Downtown Business District of the City of Detroit, Michigan. Through this primary policy DPM assures the highest reasonable and practical level of safety and security for passengers and employees. DPM System employees and contractors, managers and personnel are charged with the responsibility of ensuring the safety of DPM personnel, patrons, property, and the general public.
Detroit People Mover Transit Police officers and local agency also patrol trains and pay regular visits to all stations. All stations are well lit and monitored by closed-circuit television cameras on platforms, fare gates and at station entrances.
All emergency stairways are equipped with a voice monitor. This system is monitored 24/7 by the Control Center. If you need assistance at any of the stations, you will notice a blue light – this is the location of the emergency phone.
Emergency Phone Instructions
Push and release the red button, wait for Control Center response and speak clearly.
If you are on a train, the Control Center can be contacted by using the two emergency assistance phones located on the train near the doors. Push and release the red button, wait for Control Center response and speak clearly. If you see something suspicious or out of place call the Control Center by using the emergency phone or dial 313-963-0171.
Always be alert and aware of your surroundings and the people around you. When waiting for a train, stay in a central location that is occupied by other patrons (it's true that there is safety in numbers). Refrain from listening to music or wearing headphones while riding the transit system. (iPods, cell phones and portable radios will distract you and could make you a potential target). Avoid talking to strangers, especially in isolated areas.
Boarding and Exiting Trains
Stand behind the yellow tactile edge until the train comes to a complete stop. Do not force the doors open or attempt to board when the train is leaving the platform. Allow other passengers to step off the train before you board. Once you're on board, take a seat or steady yourself by holding a grab rail if you are standing. Always watch your step when getting off the train.
Escalator Safety Tips
When on escalators, please take extra care with children. If possible, hold children when riding escalator. When possible, use the elevator with small children, strollers, pushchairs, wheelchairs and buggies. Please use caution when stepping on and off the escalator, especially when you are carrying luggage. Always hold onto the handrail.
DTC Transit Police
DTC Transit Police are sworn police officers with full apprehension and arrest powers throughout the assigned jurisdiction. Transit Officers’ activity on the People Mover represents the effort to respond to passenger concerns and is part of ongoing safety initiatives. They provide assistance to transit patrons by applying knowledge of modern methods, procedures and practices of police science and crime prevention, as well as rescue operations, emergency first aid / CPR, response and pursuit. Transit Police patrol facilities (trains, buses and streetcars) to ensure order and prevent the commission of crime.
Emergency Contact information
Emergency – DPM Control Center
Detroit Transportation Corporation Administrative Office
(Customer Assistance, Suggestions and Concerns)
Hours of Operation: (M-F, 9A-5P)
The Buhl Building
535 Griswold, Suite 400
Detroit, Michigan 48226
Message Center 1-800-541-RAIL
The DTC Administrative Office is closest to the Financial District Station.